General Ticketing Policies
A 7.5% order processing fee is not included in the published ticket price, and will be added on all purchases at the time of order. Subscribers pay only $5/package seat in order processing fees when purchasing a pre-designed package. Custom packages are subject to regular processing fees.
Refunds and Exchanges
Tickets are nonrefundable. Patrons may exchange tickets, subject to a $5 exchange fee, for a gift certificate if requested at least 72 hours prior to performance. Season Package holders may exchange the value of their ticket for another event, with no exchange fee, if requested at least 24 hours prior to performance.
In the case of inclement weather, most shows will go on as scheduled. The Sheldon encourages patrons to make the right choices for your circumstances, understanding that ticket purchases are nonrefundable, and may only be exchanged subject to the Sheldon’s regular exchange policies. In the extremely rare occurrence of a show’s cancellation, patrons will be alerted via email, social media, and the Sheldon website.
Discounts May Not Apply
Premier events are not eligible for discounts of any kind, except Season Package discounts, when those events are purchased as part of a package. Some events produced by local partners, or other outside users, are not eligible as part of season packages. These include but are not limited to: Sheldon Brass Band Concerts, Arts Alive!, Red Wing High School Musical, and Strings, Winds and Brass.
Subject to Change
Schedule, prices, times, artists and titles are subject to change or cancellation.
Tickets can be mailed for a $2/order handling fee. Free delivery options include in-person purchases, will call, and print at home.
Third Party Sellers
Please only purchase tickets from the Sheldon box office or the online portal accessed through this website. If you purchase tickets from a third party, we cannot guarantee authenticity.
Reserved seating begins 30 minutes prior to curtain. As a courtesy to audience members and performers, latecomers will be seated during appropriate breaks and at the sole discretion of theatre staff.
Patrons are asked to silence or turn off electronic devices during performances.
Flash photography, audio, and video recording are prohibited.
Food and Beverage
Food and beverage purchased at the Sheldon’s concessions stand are allowed in the theatre. Outside food and beverages are prohibited.
It is the sole responsibility of the parent or guardian to research and judge the content of a performance as appropriate for their child’s age and level of maturity. There is no official rating system for live performances. In general Family & Youth Series events and those marked as Kids Play Free are considered appropriate for all ages, and generally best for ages 5+ depending on a child’s individual attention span. For all other events, there may be language, adult content, or other material that some parents may not find appropriate for their children.